Help & FAQ
This is our help page which should hopefully give you all the help and assistance you need to answer any questions you may have. If you cannot find an answer you are looking for please contact us.
Payment / Security Information
Ordering Online
Add the products to your cart which you would like to purchase. When you have everything in your cart that you want, click on ‘checkout.’ Type in your payment & delivery information, select the method of payment as ‘credit/debit card’ and then click checkout. You will then be able to pay for your goods using your card via the WorldPay secure online server.
Click here for information about Google Checkout.
Ordering By Telephone
To order by phone please call us on 0800 783 5299.
Payment / Security Information
All credit card transactions on our website are handled by WorldPay who operate some of the largest eCommerce sites in the world. Your card details are protected by secure server software. You can find more information about security at www.worldpay.com
We accept the following credit and debit cards: MasterCard, Visa, Switch, Solo, Maestro, Delta, JCB and Visa Electron.
Dispatch & Delivery
We offer a choice of the following delivery services:
Free 5 Working Day Despatch Service
Orders are usually dispatched first class via royal mail within 5 working days of date of purchase, however occasionally there maybe a slight delay due to availability. If you have not received your items within 10 working days please contact us.
2 Working Day Despatch Service £2.95 (UK Only)
Orders should be despatched by first class via royal mail within 2 working days of date of order, however occasionally there may be a slight delay due to availability. If the t-shirt is not despatched from our warehouse within this time we will refund your extra delivery cost that you have incurred.
If you live outside the UK, delivery time may vary. It can take up to three weeks for you to receive your goods.
Please note: The reason we cannot despatch any faster is that most of our shirts are print to order, due to the fact that we cannot keep stock of so many designs, colours, styles and sizes etc. We have over 100 variations of each design. We have one of the largest ranges of any online t-shirt retailer and still retain some of the best despatch times.
Order Tracking
You can track your order here.
Returns
If you are not entirely satisfied with the product please return your unworn and unwashed item within 30 days of checkout and we will give you a full refund or exchange.
BUT please fill out the returns form first, detailing your name, email address, order ID and reasons for the return. You can find the form here.
T-shirt Ideas
We are always on the lookout for new t-shirt designs to amuse people all over the planet. We know you're all brimming with brilliant ideas, so here's the place to submit them and be in with a chance of winning £100 cash! Submit your ideas here.
Size Chart
These measurements are a guideline only. We operate a full 30 days returns policy, so even if you order the wrong size we will swap it for you free of charge.
| Mens T-Shirts / Long Sleeved | Chest Size (inches) |
|---|---|
| Small | 36-38 |
| Medium | 40-42 |
| Large | 44-46 |
| X Large | 48-50 |
| XX Large | 52-54 |
| Female T-Shirts | Chest Size (inches) |
|---|---|
| Small | 30 (UK 8-10) |
| Medium | 32 (UK 10-12) |
| Large | 34 (UK 12-14) |
| X Large | 38 (UK 14-16) |
| Hoodies | Chest Size (inches) |
|---|---|
| Small | 42 |
| Medium | 44 |
| Large | 48 |
| X Large | 50 |
| XX Large | 54 |
T-shirt Care Guide
All products are extremely well printed using the latest printing technologies. They are 100% cotton and the heaviest weight you need for a t-shirt that will last for years. (185gms).
Machine wash the t-shirt on warm setting, inside out and with like colours. Tumble dry medium. As with all printed t-shirts do not iron the print. We recommend ironing inside out.
You can read more about our t-shirt care advice in our terms and conditions here.
Tin Can Information
The perfect novelty for that surprise gift or just for wild people who like opening cans! It’s just like cracking open a tin of beans but inside is pure 100% cotton flavours.
All t-shirts are professionally sealed inside a tin can ready for opening with a household tin opener. The can is wrapped in the CharGrilled label design for all information regarding the contents.
At the extra cost of £1.99 it is something different to just a boring polythene bag and all our tin cans are made from 100% recyclable material. Remember to not get carried away though, the t-shirt is for wearing, not eating! Select the yes option to enjoy the ‘World Famous CharGrilled T-shirt in a Can’!
Affiliates
If you own a website, you can be a CharGrilled affiliate! CharGrilled affiliates use links from their own website to send customers to the CharGrilled website.
As a CharGrilled affiliate, you earn a commission of the sale for every customer you send to us. We offer a huge 20% commission on the value of an order, which is £3.99 on every t-shirt! The average basket value is £29.90, which means you could earn £5.98 per customer you refer.
You can read more and sign up here.
RSS Feeds
As we have an ever growing t-shirt range with new designs being added daily we decided to find a new way to keep you up to date. Our RSS Feed contains details of the latest 6 t-shirts added to CharGrilled.co.uk.
You can find our RSS feed here.
Complaints
We do try and keep all our customers happy, for which we have a fantastic record; however the odd thing can go wrong. If you do have a problem please do not hesitate to contact us so we can put it right and stop it happening again in the future.
If you have any complaints about our products or service please email: complaints@chargrilled.co.uk
Terms & Privacy Policy
You can find our full terms and conditions here.
You can find our full privacy policy here.
